International Student and Scholar Services (ISSS) is committed to providing services for students, staff, and the campus community by fostering awareness and appreciation of the rich diversity on campus.

ISSS offers trainings to help students, faculty, and staff learn how to contribute to the creation of a more culturally inclusive university environment. Our trainings are designed to help the campus community gain a foundation in cultural competence so that they can better engage with and meet the needs of students and peers from diverse cultural backgrounds. The ISSSTRAINS team now offers certificates to participants upon completion of each training track, consisting of four modules. You can attend our campus-wide trainings or work with us to schedule a training for your department to fit your needs.

If you are interested in scheduling a training specific to your department, please fill out this form. The ISSSTRAINS team will review the form and contact you to setup an in-person meeting to discuss the training outline.

Please click here for the ISSSTRAINS Frequently Asked Questions page.

ISSSTRAINS presents Choose Your Own Express Track!

Express Orange Tracks
Tuesday, 10/23/2018
Pick a time: 9AM - 12Noon or 2PM - 5PM

After this information-rich and interactive track, you will be able to overcome Stumbling Blocks to intercultural communication, communicate more effectively across languages, and better pronounce Chinese names. More info about the Stumbling Blocks, Communicating Across Languages, and Names modules below. Space is limited, so feel free to register right now.

Express Blue Tracks
Wednesday, 11/14/2018
Pick a time: 9AM - 12Noon or 2PM - 5PM

After this information-rich and interactive track, you will be able to apply intercultural concepts to your work in a culturally sensitive and emotionally intelligent manner. More info about the Intercultural Concepts, Developing Empathy and Mindfulness, and Cultural Considerations in the Workplace modules below. Space is limited, so feel free to register right now.

Each of these workshops is held at 507 E. Green St., room 411. Every session comes with a bonus Gray SuperExpress Track: International demographics, ISSS services, and campus resources. We look forward to seeing you there!


Our hope is that you will attend all of your ISSSTRAINS offerings. However, we have created three different tracks to suit your needs. Please read more below:

Blue Train Track : The blue track is designed as an introduction to intercultural communication, which will help set the foundation for intercultural learning. These modules are contain broad based learning for a variety of applications.

Blue Track Offerings : Developing Empathy & Mindfulness, Communicating Across Languages, Fundamental Intercultural Concepts, and Stages of Intercultural Development

Orange Train Track : The orange track is designed to focus on specific areas of communication within your everyday work exchanges.

Orange Track Offerings : Exploring Communication Styles, Cultural Considerations in the Workplace, Pronouncing Names & Common Greetings, and Stumbling Blocks in Intercultural Communication

Gray Train Track : The gray track is designed to provide our campus community specifically with an understanding of the contribution that international students bring to our campus community, and an overview of campus resources. It is also the only track that offers a unique opportunity to engage with students directly about their journey to the University of Illinois and their cultural experience on campus and beyond.

Gray Track Offerings : International Student Perspectives, International Student Resources, Overview of ISSS, International Student Demographics

Existing Module Offerings

Stages of


& Mindfulness






in Intercultural


Exploring Communication Styles


Names & Common


in the Workplace










Module Descriptions

Communicating Across Languages

April 2018
Participants will undergo a language learning simulation that will help them discover new skills for speaking and listening across different languages.

Developing Empathy & Mindfulness

February 2018
Participants will encounter a hands-on exercise that utilizes a model for systematically and strategically approaching cultural learning.

Stumbling Blocks in Intercultural Communication

February 2018
Participants will identify and evaluate habits, mindsets, and perspectives that serve as barriers, also known as “stumbling blocks,” to effective intercultural communication and will leave the workshop with practical tips for overcoming them.

Fundamental Intercultural Concepts

February 2018
Participants will be provided with an overview of basic concepts related to cross-cultural understanding and intercultural communication, including what culture is, as well as how cultural values shape our personal perspectives and the ways in which we interact with others.

International Student Perspectives

April 2018
Join us for a student led presentation about culture followed by a discussion. This is the perfect opportunity for participants to get to know our students better and to listen to individual student stories. This module can also be offered in panel format.

EXPloring communication styles

April 2018
Participants will learn how culture can affect communication, and explore a variety of communication style differences.

Pronouncing Names & Common Greetings

April 2018
Participants will learn how names are structured in some common languages and improve their pronunciation of some of the most common names on our campus.

Cultural Considerations in the Workplace

April 2018
Participants will apply intercultural communication theories to workplace interactions, with an emphasis on workshopping issues in your specific context.

Stages of Intercultural Development

February 2018
Participants will learn how to identify and address varying levels of intercultural understanding among peers. They will also reflect on their own place on the spectrum of intercultural awareness and discover ways to adopt a more culturally sensitive mindset.

International Student Resources

April 2018
Participants will look at the international student as a whole person, identify a variety of their needs, and offer resources and references you can share with international students.

Overview of ISSS

April 2018
Participants will receive a basic overview of ISSS programs and services to gain a better understanding of the ways in which our office can serve as a resource for their international students.

International Student Demographics

April 2018
Participants will receive an explanation of trends in international student enrollment at the University of Illinois.

Past Collaborations

  • Career Services
  • College of Liberal Arts and Sciences
  • Illinois Leadership Center
  • New Student Programs
  • University Housing
  • University Library
  • iSchool
  • Office of Inclusion and Intercultural Relations (OIIR)
  • Center for Innovation in Teaching and Learning (CITL)
  • Graduate College

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