Mailing options

ISSS can mail your new document to you. You may choose from the following options:

Air mail (US Postal Service) -

NOTE: This option is not available to those who live in Champaign/Urbana/Savoy.

Air mail can be sent to you at no cost. You will need to include a mailing address in your application. Transit times for USPS vary and depend upon the destination; you should allow 6-8 weeks for your document to reach you if you are outside of the US, and up to 2 weeks within the continental US. You should only choose Air Mail if you have ample time to receive your document. Also, please note that there is no tracking number available with regular US mail or Air mail so you will not able to track your shipment.

Express mail (UPS or FedEx)

Students must create an account and purchase their shipping label through eShipGlobal (please see below for more information).

IMPORTANT: When you get to the ‘University Selection’ screen, select ‘University of Illinois at Urbana Champaign’.  This will take you to the ‘Department Selection’ screen where you should select ‘INTL Student & Scholar Services’.

frequently asked Questions


I'm filling out an e-form in iStart. How do I indicate that I need my document to be mailed to me?

At the end of the e-form in iStart, there will be drop-down option for ‘Pick Up Method’ – select ‘I would like ISSS to mail me my I-20.’ Another drop-down box will appear for the next field ‘Mailing Method’ – select the appropriate option.

If you choose ‘UPS/FedEx’:

A paragraph will appear and you will need to click on ‘University Express Mail Services’. This will redirect you to to the eShipGlobal website, where you can complete your shipping information for either UPS or FedEx. Your label will be automatically sent to ISSS.

Once you have completed all of the shipping information, come back to your application in the iStart system and select ‘I have created my shipping label.’

If you choose ‘USPS’:

Please enter the mailing address.

I dropped off/sent in my current I-20 or DS-2019 to ISSS for a travel signature. How do I let ISSS know that I need this to be mailed back to me?

Please include mailing instructions with the document or send a follow-up to isss@illinois.edu and confirm which mailing option you'd like to use. If you'd like to use USPS, send the mailing address. If you'd like to use express mail, please visit eShipGlobal and purchase a label.

I need another type of document (letter, etc.) from ISSS. How do I let ISSS know that I also need this to be mailed to me?

Once the document is ready, send an e-mail to isss@illinois.edu and confirm which mailing option you'd like to use. If you'd like to use USPS, send the mailing address. If you'd like to use express mail, please visit eShipGlobal and purchase a label.

If you have any issues with setting up mailing instructions, please contact ISSS!

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